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Customer Service

Shipping & Delivery
WE CAN NOT SHIP FOREIGN ORDERS (except Canada) RECEIVED OFF THE INTERNET AT THIS TIME.  We also do not ship to Hotels or Motels. Regular Shipping and Handling Charges Regular shipping and handling to the lower 48 states (no Alaska or Hawaii) is $9.99. The charge for oversized ground packages is now $19.99. We reserve the right to choose the most effective form of shipping for your package.

Standard Shipping time should be 3 to 7 business days after the order ships, not from the date of the order. When you add 1 day to fill your order and get it sent off,  you should receive this item at your front door in 4 to 8 days. 
 
 
Privacy & Security
we are extremely committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more streamlined and enjoyable shopping experience.

As you know, when you order we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This is the only way we can process your order and we use your e-mail address to notify you of your order status and to supply you with the tracking number of your packages.

We may also use this information to notify you about special sales and exclusive deals on items we are selling on the site. In addition, occasionally it is important for us to notify our customers of functionality changes to the Web site, new services, and special offers we think you'll find valuable.

If you are concerned about protecting your information in an on-line transaction, and most people are, you can rest assured. We have taken state of the art computer encryption technology and incorporated it into our shopping system.
Returns & Replacements
 Service/Warranty Procedure: Send all repairs to the address below along with a letter describing the problem.

For warranty consideration you will need to include with the radio equipment:

1.A copy of your sales receipt
2.A letter describing the problem
3.Your return address.
4.A phone number we can contact you between Airtronics Working hours of 9:00AM ~ 3:30PM Pacific Time Time.
5.Your Email address if you have one. This is used to send updates concerning the status of your repair.
Contact Airtronics Service: This is the address and contact information to use for warranty questions, repairs, service, and order status Please note that service telephone operating hours are Monday through Friday, 9am to 3pm Pacific Time:

Global Services
Attn: Airtronics
18480 Bandilier Circle
Fountain Valley, CA 92708
TEL: 1-714-963-0329
FAX: 1-714-964-6236

service@globalhobby.net

For those customers with Airtronics technical and setup questions
Airtronics offers a toll-free help line.
You can reach an Airtronics expert at 1-800-262-1178 Monday through
Friday 12pm to 4pm Pacific Time.
Ordering
Payment, Pricing & Promotions
We are only able to accept credit cards for web orders.  Very shortly, you may use your existing Google Checkout Account, Paypal or Checkout By Amazon to complete the sale.
 

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