Attention: Please include this completed form with the equipment you are sending in for service. A Return Authorization Number is not required if using this form. Click here to download the form (pdf).
For service and information: contact Airtronics service via telephone at 714-964-0827 x 1327 Mon-Fri, or email: [email protected]
Our postal address to send equipment in for service (or payment) is:
18480 Bandilier Circle
Fountain Valley, CA 92708
Warranty and Repair Service Procedure:
When sending equipment in for warranty service or standard repair, please include a note describing the problems/concerns with the equipment. You must include your name, address, telephone number, and email. To request warranty service, please include a copy of your original sales receipt. Warranty is approved and performed at the discretion of Airtronics/Sanwa service department. Please request an estimate if one is desired before service is performed. Please do NOT send batteries with your radios.
*Please note there are minimum charges and shipping costs involved with ALL non-warranty repairs.
Repair Costs Summary:
All non-warranty repairs will be charged at the current labor rate. When sending in your radio for non-warranty service the repair will be completed without notification or estimate of the expense unless the the expense for the repair exceeds 60% of MSRP (at the time of repair). When an estimate is requested for non-warranty service, a minimum charge for the technician to review your repair is incurred (regardless of approval to complete the repair), and will be put toward the cost of your repair if the service is approved. Customer is responsible for all service charges and shipping charges associated with non-warranty repairs (we use the most economical rates at our discretion). Please provide means for payment when submitting your repair (Airtronics service can accept Master Card, Discover, Visa, American Express as well as checks). Any repair not claimed or paid for after 90 days will be considered abandoned and will become the property of Airtronics.
For repairs beyond economical repair (more than 60% of MSRP), we do offer an exchange program (subject to change without notice). For details and questions, please contact our service department Click Here.
Airtronics has a toll-free help line!
From how to program a radio to choosing the best servo for an application, we have an experts dedicated to helping customers with technical questions. Please feel free to call should you need help with your Airtronics products.
Please call Monday through Friday only between 12 to 4 pm Pacific Time
*Note: This is a separate service and separate department from warranty/repair service.
Disclaimer: Price, availability, and specifications of items on this website are subject to change. Airtronics is not responsible for inadvertent errors on this website. Some items are limited to stock on hand. Health Risk Warning: Some products on this site may contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm.